Frequently Asked Questions

📦 How long does delivery take?

Orders are usually processed and shipped within 1–2 business days after payment is confirmed. Delivery time depends on your location and the carrier selected.
Once your order is dispatched, you’ll receive an email with tracking details so you can follow your shipment online.

🌍 Do you ship to other countries?

Yes, we ship to selected international destinations. Available countries and shipping options are shown during checkout once you enter your delivery address.

🔍 How can I follow my order?

After your package leaves our facility, a tracking link will be sent to your email. You can use this link at any time to check the status and progress of your delivery.

💳 Which payment methods are accepted?

We accept secure online payments, including:
• Visa
• Mastercard
• Other secure card payment options shown at checkout

All payments are processed using encrypted systems to keep your information safe.

⏳ What if my delivery is late?

Delivery delays may occasionally occur due to public holidays, weather conditions, customs checks, or courier network issues.
If your order goes beyond the estimated delivery timeframe, please contact us at info@yingmeishe.com with your order number, and we’ll assist you.

🔁 Can I return an item?

Yes. You may request a return within 30 days of receiving your order, provided that:
• The item has not been used or worn
• It is returned in its original condition and packaging
• You contact us before sending the item back

Once your request is approved, return instructions will be sent to you by email.

❗ What if I receive a damaged or incorrect product?

If your order arrives damaged or incorrect, please notify us within 7 days of delivery.
Email info@yingmeishe.com and include:
• Your order number
• Clear photos showing the issue

We will review the case and offer a replacement, refund, or store credit, depending on availability and circumstances.

💬 Still need help?

Email: info@yingmeishe.com
Phone: +33 7 62 94 18 37
Customer Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (France time)